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9-11 Memorial and Museum tickets

Free cancellation
Duration: up to
Availability: Daily
Mobile voucher accepted
Safety measures applied

Do this because

Pay tribute at the twin reflecting pools on the site of the former World Trade Center

Explore the museum's interactive timelines, artifacts, registries and more

Learn more about the events and long-lasting impacts from 11 September

What to expect

No visit to New York City is complete without visiting the somber and poignant 9-11 Memorial and Museum. Occupying roughly half of the 16-acre site, the memorial honors the 2,977 lives lost on that fateful day in September 2001. The names of the deceased are inscribed on bronze parapets surrounding the twin memorial pools.

The museum is located seven stories below the memorial, at the very foundation of where the Twin Towers once stood. You'll learn about the history of the tragic events through interactive technology, artifacts, historical records, imagery and personal stories as you explore the 110,000 square feet of space.

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COVID-19 information

The following health and safety measures are in place, so you can relax and enjoy your experience.

Visitor numbers are limited to reduce crowds

The experience complies with government regulations

Social distancing is enforced

Areas frequented by visitors are regularly disinfected

Hand sanitizers are provided for staff and visitors

All gear/equipment is sanitised between use

Visitors are required to bring and wear masks

Guides and all other staff are required to wear masks

Proof of vaccination or negative COVID test may be required, please confirm the local requirements before your visit

What’s included

Timed entrance to the 9-11 Memorial and Museum

What’s not included

Food and drink



180 Greenwich Street, New York, NY 10007


  • Please refer to the calendar for updated starting times and availability
  • Closed on Thanksgiving Day (Thursday, November 25, 2021) and Christmas Day ( Saturday, December 25)
  • The Museum will open on Tuesday, December 28, and Wednesday, December 29, on a regular schedule

Please note extraordinary times:
On Friday, September 10th, 2021:

  • Memorial - Open 10 am to 5 pm
  • Museum - Open from 10 am to 3 pm (last entry at 1:30 pm)

Saturday, September 11th, 2021:

  • Memorial - Open 3 pm
  • Museum - CLOSED


9/11 Memorial

Cancellation policy

Receive a 100% refund if you cancel up to 24 hours before the activity begins.

Important to know

  • This year to commemorate the 20th Anniversary of the terrorist attacks, The National September 11 Memorial and Museum will be hosting multiple private events for the 9/11 Community on Friday, September 10th, and Saturday, September 11, impacting standard hours of operations

  • You will have to present your tickets for the specific time you booked. Please note you cannot enter before your booked time slot
  • Please note that all visitors and baggage are subject to security screening. Please limit the amount of items that you bring. No baggage larger than 8”x17”x19” (20x43x48 cm) will be permitted onto the memorial. Items deemed too large or a danger to exhibits are subject to mandatory storage in the cloakroom
  • The following are prohibited: alcohol; animals (except service animals); demonstrations of any kind; glass bottles; littering; paint; outside food and drinks; recreational wheeled vehicles; smoking; soliciting or leafleting; third-party commercial activities; and weapons and explosives
  • Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers and strollers can be accommodated
  • Cell phones must be silenced while visitors are in the Memorial Museum’s exhibition spaces
  • Personal photography is permitted, but visitors are asked to be mindful and respect the space